How to Have Difficult Conversations

Want to engage on the topic of diversity but afraid you’ll stumble and offend? Want to challenge discrimination but don’t know how? This workshop will help you gain an understanding of the reasons conversations can be difficult and learn tools to make them more productive.

At the end of this workshop you will understand:

• Conversational Norms
• Conversation Basics
• Skills/Barriers to Productive Conversations
• Guidelines/Possible Responses to Address Offensive or Tricky Comments

Facilitator: James McKim, PMP, ITIL,  Managing Partner, Organizational Ignition, LLC