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This article was originally published in the Union Leader. For those of us paying attention in the customer service space, there are new developments in artificial intelligence integrations every week. These developments promise to do everything your regular customer service team can and should be doing, improving your customer satisfaction scores, reducing your overall costs, Read more

This article was originally published in the Union Leader. By Karen Polcaro   Your business is growing and doing great, and suddenly, things seem to stall. You need to take things to the next level, but don’t know where to start. An obvious answer is to hire a marketing agency to help advertise your company.“Marketing” Read more

This article was originally published in the Union Leader on September 22nd, 2024. By Bill Bourassa When it comes to important relationships, have you ever considered that your relationship with your job may be one of the most influential relationships you can have? U.S. adults spend more time working than any other waking-hour activity, including Read more

This article was originally published in the Union Leader on August 25th, 2024. In today’s digital age, the freedom to work from anywhere is a huge perk for tech professionals –  myself included, as well as the rest of my Symbol Security team. The flexibility to create your own schedule and avoid long commutes is Read more

This article was originally published in the Union Leader on July 21, 2024. As of 2016, there’s a new kid on the block for raising capital. And no, we aren’t talking about crypto. Traditionally, founders rely on friends and family, angel investors, or Venture Capitalists (VCs) to finance early-stage startups. However, raising capital to build Read more

This article was originally published in the Union Leader on April 29, 2024. There are more women in the U.S. workforce than at any other period in history. However, women are also leaving jobs at higher rates than ever before, but for good reason. According to a recent McKinsey report, women are seeking out organizations that Read more

This article was originally published in the Union Leader on March 25, 2024. Driven by AI, Sam Altman, OpenAI’s Founder and CEO, thinks we’ll see a billion-dollar, one-person company in our future.  That may seem far-fetched to the layperson, but the speed at which this technology is changing is already reshaping entire industries.  Speed, innovation, Read more

This article was originally published in the Union Leader on February 26, 2024. Communication is a key skill in all roles in the organization but particularly important when you are managing people. Conversations are easy when the topics include thank you for doing a great job, you crushed that presentation, or you really stepped up Read more